Q: Are you a Chinese site?
A: Totally NO. I’m not Chinese and I don’t have any connection with their sites.
Q: How long can I get the download link after purchase?
A: Normally within a few hours after purchase, you will receive the download link via email, sometimes may take up to 12 hours. I always try to process new orders as fast as possible.
Q: I can’t access my purchased download link?
A: Please email me with your order number to resolve.
Q: I can’t download any file from a Google Drive folder?
A: Sure that your Gmail account must be default login on your browser. If you’re signing in with another default Gmail account, logout and login again with the Google email that you used to register with MagicTut.
Q: I can’t open a video file?
A: I recommend you to install “VLC Player” or “K-Lite Kodec Pack” - They allow you to open every video formats.
Q: Do you trade / exchange dvds?
A: No. I don’t trade or exchange dvds.
Q: I can’t find the product that I’m looking for on the site. Can I request?
A: I’m really sorry. Because of some reasons, currently I can’t process any email about DVD requests. But I’ll try my best to bring you more and more great things.